Shipping & Delivery Policy
Order Processing Time
All orders are processed within 1–5 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Please note that processing time is separate from shipping time.
Shipping Methods
All Happy X Craft physical orders are shipped from Germany using Deutsche Post or other reliable international carriers.
Shipping options and costs are calculated and displayed at checkout.
Shipping Options – Germany
Shipping Methods
Standard Letter Mail (with dispatch confirmation)
This option includes a dispatch confirmation, meaning the shipment can be tracked until it leaves Germany and is handed over for delivery to the destination region.
Please note that final delivery tracking is not available with this option.
Registered Letter / Tracked Shipping
This option includes a tracking number, allowing shipment tracking through most stages of delivery, depending on the carrier.
Estimated Delivery Time
Germany: 3–10 business days after shipping
Delivery times are estimates and may vary depending on postal service conditions.
Important Tracking Notice
Tracking availability depends on the selected shipping method and destination.
Standard letter mail provides limited tracking information, while registered or tracked shipping offers more detailed tracking updates.
Carrier
All domestic orders are shipped via Deutsche Post or affiliated carriers.
European Union
• Standard International Letter – may not include tracking
• Tracked International Parcel – includes tracking number
Estimated delivery time:
7–21 business days after shipping
United States, Canada & Overseas Destinations
• International Letter Mail – may not include tracking
• Tracked International Parcel – includes tracking number
Estimated delivery time:
10–60 business days after shipping
(delivery times may vary depending on customs processing and carrier delays)
Delivery Time Disclaimer
Shipping times are estimates only and are not guaranteed. Delays may occur due to:
• Customs processing
• Seasonal demand
• Postal service delays
• Weather conditions
• International logistics disruptions
Happy X Craft is not responsible for shipping delays once the package has been handed to the carrier.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or local VAT. These charges are determined by the destination country and are the responsibility of the buyer.
Happy X Craft has no control over these charges and cannot predict their amount.
Incorrect Shipping Address
Customers are responsible for providing a correct and complete shipping address.
Orders returned due to incorrect address information may require additional shipping fees for resending.
If you notice an address mistake, please contact us immediately at:
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us and we will help investigate the shipment.
Digital Products
All digital cross stitch patterns and downloadable products are delivered instantly after payment confirmation.
Customers receive:
• Download link on order confirmation page
• Download link via email
If you experience technical difficulties downloading your files, please contact us for assistance.
Cancellations
Orders can only be cancelled before they are shipped. Please contact us as soon as possible if you need to cancel an order.
Returns & Refunds
Physical Products
Returns are accepted within 30 days of delivery if the item is unused and in original packaging. Customers are responsible for return shipping unless the item is damaged or incorrect.
Digital Products
Due to the nature of digital products, returns, refunds, or exchanges are not possible once the file has been downloaded or accessed.
By completing a purchase, customers agree to immediate digital delivery and waive their right of withdrawal according to EU consumer law.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 5 business days and include photos of the issue. We will work with you to resolve the problem.