Refund Policy

Last updated: 07.02.2026

Digital Products

Due to the nature of digital products, all digital pattern downloads and digital files sold by Happy x craft are non-refundable and non-returnable once the file has been delivered or downloaded.

By purchasing a digital product, you agree that the download is made available immediately after payment and you waive your right of withdrawal according to EU consumer protection law (§356(5) BGB).

If you experience technical issues accessing your file, please contact us at help.happyxcraft@yahoo.com and we will gladly assist you.

Physical Products

Refunds and returns are accepted only under the conditions described below.

Customers have the right to request a return within 30 days after receiving the item, in accordance with EU consumer protection laws.

To be eligible for a refund:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase must be provided

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will evaluate each case individually and offer a replacement or refund if applicable.

Non-Returnable Items

The following items cannot be returned or refunded:

Digital downloads
Custom or personalized items
Items returned without prior contact

Refund Process

Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, refunds will be processed to the original payment method within 5–10 business days. Processing time may vary depending on your payment provider.

Contact Information

If you have any questions regarding refunds, please contact us at:

Happy x craft
Email: help.happyxcraft@yahoo.com
Berlin, Germany